All claims must be lodged with all relevant documents within 90 days from the date of consultation.

Original official receipt(s) showing the name of the patient (must be identical with ID Card), diagnosis, date of consultation, itemised charges with the attending physician’s chop, and signature.

Please note the above list of documents is not exhaustive. Other documents may be requested if necessary.

No. The documents can be scanned and emailed to us, however, we will need the original copies to process the claim.

This depends on the benefit of entitlement in your policy. Please refer to the Schedule of Benefits.

The portion of costs for which the insured person/claimant is responsible. The deductible/co-insurance is applicable for each and every diagnosed medical condition for which a claim is made within any one policy year.

Please state your request on claim form during submission. A certified true copy of the receipt(s) will be returned for the claims with the remaining balance.

Please contact Liberty’s Customer Services Representative at (852) 2892 3809 or email your claim reference to life.medical@libertymutual.com.hk, we will reply to you.