employees

Claim for proMedico (Business)

proMedico (Business) Claim Process

Each claim is different, let us guide you through your claim:

步驟 1

Fill up Liberty’s medical claim form

Please fill in medical claim form and mail the original *supporting documents to Liberty at 51 Club Street Liberty House Singapore 069428.

*Supporting documents

  • For Private Hospital:
    • Insured to complete page 1 and 2 of the Medical Claim Form
    • Attending physician/specialist to complete page 3 and 4 of the medical claim form
    • Original official final and itemized medical bill(s) (including but not limited to) hospital tax invoices, attending physician bills, pre & post hospital tax invoices, medical/specialist reports and settlement letter from other insurers if bill(s) partially paid.
       
  • For Restructured Hospital:
    • Insured to complete page 1 and 2 of the Medical Claim Form
    • Submit inpatient discharge summary
    • Other supporting documents such as medical/specialist reports, settlement letter from other insurers if bill(s) partially paid.

Please note the above list of documents is not exhaustive. We will contact you directly if other documents are required.

步驟 2

Process claims

Upon receiving of Liberty’s medical claim form and all original copies of medical bills, we will proceed to process your claims in estimated 14 working days. 

步驟 3

Payment

Upon approval, we will proceed to pay your claims in estimated 7 working days via GIRO. 

步驟 4

Process claims

Upon receiving all original copies of pre and post medical bills with completed medical claim form, we will proceed to process your claims in estimated 14 working days.

步驟 5

Issuance of Letter of Agreement (LOG)

Alternatively, if you want to obtain LOG, you are required to submit pre-authorisation to Liberty. We will contact you in estimated 5 working days.

常見問題為你解答

  1. 提交索賠的寬限期為多久?

  2. 索償需要準備甚麼相關文件?

  3. 我可以從保單中索賠多少?

  4. 什麼是自付額/共同保險?

  5. 如果我們對索償結算有疑問,該怎麼辦?

  6. 如何查閱理賠記錄?

  7. 我的保障額有多少?

  8. 透過「利寶寶康會」手機應用程式申請醫療索償的最大金額?

  9. 「利寶寶康會」手機應用程式可處理哪些索償項目?

  10. 「利寶寶康會」手機應用程式可否加快索償程序? 如可以,會快多少?

  11. 「利寶寶康會」手機應用程式容易使用嗎? 如何查閱理賠記錄?