![inpatient 1400 x400](/sites/libertyhk/files/styles/insurance_product_top_image/public/2020-05/inpatient%201400x400_0.jpg.webp?itok=GIkbV4GR)
Claim for Hospitalisation (Inpatient) above HK$10,000
Hospitalisation (Inpatient) above HK$10,000 Claim Process
Each claim is different, let us guide you through your claim:
File your claim
Fill in the Claim Form - Hospitalisation/Surgical and mail all original copies of relevant documents to Liberty at 13/F Berkshire House, 25 Westlands Road, Quarry Bay, Hong Kong, attention to Medical Claims Department.
- Part I to be completed by the Insured/Claimant
- Part II to be completed by the attending physician
Pre-assessment and Cashless Hospitalisation Services
Applicable to individual and group policy members
Fill in the Hospital Confinement Pre-admission Cost Review Form and submit through our Liberty HK App before hospital admission. Click here for more details and submission steps.
![File your claim](/sites/libertyhk/files/2020-04/File_Generic.png)
Acknowledge
We will send you an email acknowledgement in around 4 working days upon receipt of your claim submission.
![Acknowledge](/sites/libertyhk/files/2020-04/AcknowledgeYourClaim.png)
Process your claim
The estimated claim processing time is 14 working days upon receipt of all original required supporting documents.
![Process your claim](/sites/libertyhk/files/2020-04/ProcessYourClaims_5_2.png)
Payment
You will receive a notification from Liberty for reference and claim payment will be processed through the mode of payment you have selected.
![Payment](/sites/libertyhk/files/2020-04/ReceiveYourClaim_5_0.png)
Your top questions, answered
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What is the grace period to submit a claim?
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What are the supporting documents required for Hospitalisation/Surgical?
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Can I go to any physician or hospital I want?
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Do you cover the cost of obtaining medical certificates needed to support the claim?
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Can I email Liberty the scanned documents instead?
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I am claiming from 2 insurance companies. What is the procedure?
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How much can I claim from my policy?
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I have multiple admissions in hospital, how do I submit the claim?
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What is a deductible/co-insurance?
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How can I get back my claim receipt?
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What if we have questions about the claim settlement?
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How can I settle the shortfall?