• Individual medical claims must be lodged within 30 days from date of hospitalisation
• All medical claims with proof of loss must reach Liberty within 90 days from date of treatment

•  Insured to complete part I of the claim form - Hospitalisation/Surgical
•  Attending physician to complete part II of the claim form - Hospitalisation/Surgical
• Original official final and itemised medical bill(s) (including but not limited to) hospital invoices, attending physician bills, pre and post-hospital invoices, medical/specialist reports with precise details of the diagnosis and treatment for the sickness/injury
• For government hospitalisation claim, part II of the claim form - Hospitalisation/Surgical can be exempted if the diagnosis is clearly stated on Medical Certificate or Discharge Summary

Please note the above list of documents is not exhaustive. Other documents may be requested if necessary.

This depends on the benefit of entitlement in your policy. Please refer to the Schedule of Benefits.

Please contact Liberty’s Customer Services Representative at (852) 2892 3809 or email your claim reference to life.medical@libertymutual.com.hk, we will reply to you.

• For claim via LibertyHK app, please check under the Claim History section (in progress/past claims)
• For claim via EasyClaim, please contact Liberty’s Customer Services Representative at (852) 2892 3809 or email your claim reference to life.medical@libertymutual.com.hk, we will reply to you.
• You may also check online for your claim history and payment advice after login to LHC member account

You may check the benefits outline of your medical benefit in the LibertyHK app. Details can be referred to as the policy.

Receipt amount limit at HK$10,000.

• Advance Lab. Test (MRI/CT SCAN/PET SCAN)
• Day Surgery
• Hospitalisation

Once you submit a claim on the app, we will receive your medical claim instantly. Members can submit and track their claims anytime.

It is very user-friendly. After logging into the app, please select “Claim History”. You will be able to check all claims in progress and past claims. You may call our service hotline (852) 2892 3809 or email your claim reference to life.medical@libertymutual.com.hk, we will reply to you.