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Liberty Health Club

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I want to claim for

Individual Business

insurance.

Select the category below to submit your claim.

Family & Home

Medical

Claims_Personal Accident

Personal Accident

Claims_Travel & Leisure

Travel and Leisure

Motor

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Claim for Insurance Packages

Insurance Packages Claim Process

Each claim is different, let us guide you through your claim:

STEP 1

File your claim

Fill in insurance claim form(s) as soon as the happening of an event giving rise to a claim and submit to us with the supporting documents.

Form 2/2B can be downloaded from the Labour Department website (Only applicable to Employees' Compensation)
Claim Form - Property Damage & Consequential Loss
Claim Form - Public Liability

File your claim

STEP 2

Acknowledge

You will receive an acknowledgement from Liberty that we have received your claim submission.

Acknowledge

STEP 3

Process your claim

Upon receiving all original documents, Liberty will process your claim.

Process your claim

STEP 4

Receive your claim amount

You will receive an email from Liberty that payment will be processed to the mode of payment that you have selected.

Receive your claim

Your top questions, answered

What are the supporting documents required for claims on loss or damage to building, renovations, improvements, contents, consequential loss, rental expenses, deterioration of stock?
- Photographs of the damaged property
- CCTV footage showing the incident/loss, if available
- Purchased invoices/receipts of the damaged property
- Assessment report from repairer on the cause and extent of damage
- Repair/replacement quotations of the damaged/lost property (please submit the quotations for our approval before making any repairs/replacement)
What are the supporting documents required for claims on Public Liability?
- Details of the third party including name, identification number, telephone number and address
- Name, telephone number and address of any witnesses
- All relevant writs summons correspondence and documents served on you by any third party
- Photos of the damaged third party items, if available
- CCTV footage showing the incident, if available
Please note the Insured should immediately notify claim upon receipt of third party claim or report the circumstances that may give rise to a claim. Insured is not to admit any liability whatsoever to the third party and forward any/all third party correspondence(s) to Liberty Insurance.
What are the supporting documents required for claims on Personal Accident?
- For death claim:
  - Death certificate, autopsy report, coroner’s findings, proof of the relationship between insured & claimant (i.e. copy of marriage/birth certificate)
- For permanent disability claim:
  - Medical/specialist report
What are the supporting documents required for claims on Loss of Money/Theft/Fidelity Guarantee?
- Incident report
- Police report (burglary, robbery or theft) - must be made within 24 hours of the incident
- Purchased invoices/receipts of the lost property
- Accounting records (proof) of money lost and misappropriated
What are the supporting documents required for claims on Employees' Compensation?
- Form 2 or Form 2B (send the original to the Labour Department and the copy to us)
- Original sick leave certificate(s)
- Original medical expenses receipt(s), if any
What are the supporting documents required for claims on Goods-in-Transit?
- Insurance Certificate/Policy
- Commercial Invoice/Packing List
- Bill of Lading/Contract of Carriage
- Correspondences exchanged with Carrier and other relevant parties regarding liability for the loss/damage
- Survey report or other documentary evidence to show the extent of loss/damage
- Delivery Note/Receipt/Order
- Repair/Replacement Quotations
- Claim bill
Please note the above list of documents is not exhaustive. Other documents may be requested if necessary.

Downloads

Claim Form - Property Damage & Consequential Loss 1.138 MB

Claim Form - Public Liability 767.147 KB