I want to claim for

Individual Business

insurance.

Select the category below to submit your claim.

Family & Home

Medical

Personal Accident

Travel and Leisure

Motor

Each claim is different, let us guide you through your claim:

STEP 1

Please complete and sign the Claim Form - Personal Accident with supporting documents to filing a personal accident claim.

Please send the Claim Form - Personal Accident with supporting documents to us by mail

STEP 2

You will receive an email acknowledgement from Liberty that we have received your claim submission.

STEP 3

Upon receiving all original documents, Liberty will process your claim within 10 working days.

STEP 4

Reimbursement will be settled by cheque to the claimant. Notification of payment will be issued for your reference

What method can I submit a claim?

You could send us your claim with supporting documents by mail

Address:
Claims Department
Liberty International Insurance Limited
13/F., Berkshire House, 25 Westlands Road, Quarry Bay, Hong Kong
What must I do to submit the claim in case I am injured and on medical leave and the treatment is on-going?

Please submit to us the Claim Form - Personal Accident and Hospitalisation, any bills and receipts you have for claim reporting. All other follow-up bills can be submitted later.
Can I submit photocopies of medical bills for claim processing?

No, copies are not acceptable. We need to have the original medical bills to process the claim.
Is the medical report compulsory to submit?

We will require the medical report when necessary, however, for efficient processing of claim, please submit any medical report which you have in hand with regard to the accident.
Does Liberty pay for any medical report fees that I have incurred in support of my claim?

No. Liberty does not pay for any medical report(s) obtained from hospital/clinic/doctor. Proof of illness/injury will be at the expense of the insured/claimant.